Quality Assurance & Retail Loss Prevention

Security USA®, Inc. provides silent shoppers who are trained to evaluate establishments, employees, and services to assist our clients in maintaining quality control. Our corporate clients rely on our personnel to uphold their high standards of customer service. Security USA®, Inc. and our team of professional secret shoppers work closely with our clients to gather specific information about their products, the quality of service, and employee integrity. Our team performs selected tasks—such as registering complaints, exhibiting specific behaviors to gauge employee reactions, and making purchases to monitor employee behavior during these transactions. We then prepare detailed reports of our experiences and findings, which are used to create and implement quality assurance practices. Assessments can range from simple questionnaires to comprehensive audio and video recordings. Reports prepared by our team members have also been used as evidence in criminal court cases.

LOSS PREVENTION

The absence of an effective loss prevention system and the resulting losses from theft and pilferage cost businesses billions of dollars annually. Companies and retail establishments that install advanced technology and hire commercial security guards and surveillance teams significantly reduce shoplifting and employee theft. Security USA® has successfully enhanced net revenue for stores throughout New York State, New Jersey, Connecticut, and Florida. Our effective measures for shrinkage control include:

• Digital CCTV to reduce employee and customer theft at the register and throughout the store
• Two-man teams of a CCTV operator and a security guard to apprehend shoplifters
• Electronic Article Surveillance (EAS)
• Dual Resonator EAS
• Point of Sale and Electronic Journals
• Exception-Based Reporting Systems
• Exit Bag and Receipt Checks
• Integrity Shoppers to assist with employee investigations
• Undercover Operatives to detect employee and workplace violations
• New hire employee background checks

Security USA®’s expert security consultants evaluate and report on your facility’s vulnerabilities, working with you to devise a plan to improve your balance sheet. Our staff members excel at conducting interviews, guarding property, apprehending suspects, and completing investigations. Many companies report significant increases in profit and return on investment within a year. Protecting your assets, improving store management, and discreetly enhancing relationships with your employees and customers are what we do best.